ACCOUNTS, PAYMENTS & BONUSES

As part of our commitment to providing truly excellent service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, combating terrorist financing and other legal and regulatory requirements are met.

As a result, withdrawals usually take 12 hours to process, but sometimes take longer.

Digital Gaming BV can pay for all withdrawals.

Digital Gaming BV has multiple levels of approval for deposit and withdrawal payments, so all withdrawals made by customers must go through an approval process that can last between 1 and 12 hours.

Withdrawals by you must be timely and in accordance with the rules set forth in the Withdrawal Policy and Payment Details Policy.

For larger withdrawals, Digital Gaming BV may split the amount into smaller withdrawals to facilitate the request.

However, withdrawal fees incurred as a result of this segmentation will not increase.

All customers are required to verify their identity immediately after creating an account.

We may require further clarification and/or information regarding your identity, payment method, source of funds or wealth, and/or other information we deem appropriate to meet legal and regulatory requirements. We reserve the right to request supporting documentation.

You must enter both your IBAN number and your SWIFT number when filling out the Cash Out by Bank Transfer form.

If you have trouble filling out the form, or if for some reason you notice that your payment has not been processed, please contact support.

Photo ID:

A copy of a valid biometric photo ID is required.

This biometric document can be in the form of a scan of a passport or national ID card.

Specifically, the ID photo page required for verification checks.

Make sure your name, photo, full address and signature are on the document.

Address proof:

This can be submitted in the form of a utility bill, bank statement, or credit card statement.

This should be a recent (last 3 months) document showing your name and address as registered in our account.

If you are submitting a credit card statement, make sure the middle 8 numbers on the credit card are blank.

Documents Notarized:

Your documents may need to be notarized by a suitably qualified notary/lawyer and signed and stamped as evidence of legality at our request.

Note:In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the above documents, or additional documents not included in the above list.

We reserve the right to take the following actions following the above checks:

Cancellation of account withdrawals and refunds in the following cases:

Suspected of fraud/cheating/collusion/money laundering (account frozen and funds blocked)

The payment method requested for withdrawal is not the same as the deposit method.

Please note the following important withdrawal information (relevant for credit card and non-credit card users):

In some cases, if account verification is required to complete a request, verification must be completed within 7 days.

If not, the withdrawal will be canceled and the funds will be returned to your bankroll.

Please notify us immediately if your credit/debit card is lost, stolen, canceled, or if your e-wallet status changes.

We reserve the right to delay or suspend processing of withdrawal requests until final approval of any outstanding deposit transactions has been obtained.

Withdrawal Details Withdrawal Amounts No Limit Player Transfers The Digital Gaming BV Player Transfers feature is intended to fund accounts for players to play at the tables.

Transfer funds must come from winnings, and for security reasons, players are restricted from withdrawing funds sent directly from deposits or other transfers.

The Player Transfer feature is designed to allow players to fund their accounts so that they can play at the Digital Gaming BV tables.

To prevent fraud and anti-money laundering, Digital Gaming BV must take special care when monitoring player transfers.

A bonus can only be withdrawn after all bonus policy requirements have been met.

Your bank or payment processor may impose a fee to process your withdrawal.

Payments are subject to reasonable processing fees if we cease to provide business in a particular country.

Digital Gaming BV is not responsible for, and does not compensate for, fluctuations in currency values ​​from the time of the request until the completion of the transaction.

We do not accept cash deposits, nor do we accept payment methods issued in the name of a third party or company.

Withdrawals requested on the same payment method within the same 24 hours as a deposit can be combined as one payment.

In most cases, withdrawal credits will be recorded as a separate transaction and charges resulting from deposits to your Digital Gaming BV account will not be reversed.

If you do not actively use your chosen payment method to fund your account, this withdrawal option may not be available for more than 12 months.

If your withdrawal request is less than the minimum allowed amount below, the funds will be returned to your bankroll.

The minimum withdrawal amount for all payment methods is 10USDT.

We operate a closed loop policy for deposits and withdrawals.

All customers must withdraw funds to their original funding method/account, if possible.

Customer withdrawal requests shall be paid to the payment method with which Customer submitted the original deposit to their Digital Gaming BV account.

Withdrawals in excess of the deposited amount are processed subject to due diligence.

If you cancel a withdrawal request, you are fully responsible for any subsequent use of the funds.

We are under no obligation to refund any amounts that are canceled by you and subsequently used, lost, or transferred.

BONUS TERMS Below are our sites (“Sites”) and/or “outside sources like Clients”.

Each promotion is organized by Digital Gaming = Digital Gaming BV (“we”/“we”/“our”/“our company”) who owns and operates the site.

In order to participate in the Promotion, each participant (“Participant”/“You”) agrees to be unconditionally bound by (as applicable): (i) these Rules;

(ii) the End User License Agreement governing your use of the Site;

(iii) Tournament Rules governing participation in tournaments on the Site;

(iv) special terms relating to individual promotions displayed on the Site *(Promotions);

1. Eligibility

1.1 You must be 18 years of age or the applicable legal age of majority in your jurisdiction of residence (whichever is greater) to participate in the Promotion.

At any stage, you may be required to provide us or a third party we designate with proof of age and/or identity and, if required, a valid passport or other valid government-issued photo identification You will be required to present a document to verify your identity.

Age and/or identity reasonably satisfactory to the security team.

Failure to provide documentation to our reasonable satisfaction may result in your automatic exclusion from the Promotion and the loss of any privileges, prizes or funds allocated to you without compensation of any kind.

1.2Each entrant to the Promotion must be the same person whose name appears on the Player Account (Digital Gaming BV Account) registered on our Site in order to participate in the Promotion.

By participating in this promotion, you are registering for a Digital Gaming BV account and confirming that your name, address and personal information provided is correct and current.

Failure to provide valid proof of your name, address, or other personal information to our reasonable satisfaction will result in your exclusion or disqualification from the Promotion.

1.3Employees and relatives of employees of the Company and parties associated or affiliated with the Company are not eligible to participate in the Promotion.

For these purposes, the term "relative" means, without limitation, a spouse, partner, parent, cousin, child, or sibling.

1.4If persons located in certain jurisdictions are prohibited from participating in the Promotion or if the Promotion only applies to certain jurisdictions, this will be specified in the General Terms and Conditions.

2. Applicants' conduct

2.1You may only have one Digital Gaming BV account on our platform and you must use that account to participate in promotions.

In addition, you must not allow others to participate in promotions using your personal account.

We reserve the absolute right to automatically disqualify or void entries if one account is found to be associated with another account via a unique device ID or IP address. reserve.

The Company may, in its sole discretion, refuse, withhold or withdraw any bonuses or promotions from any User, revoke temporarily or permanently policies relating to such User, terminate such User's access to the Service, and/or or you can block it.

2.2If we become aware of any fraud, deception, misconduct, misconduct or similar behavior in connection with your participation in the Promotion, or if you violate these rules, we may automatically disqualify you from participating or void your participation. reserves the absolute right to

If fraud, deceit, misconduct, misconduct, or other activity is discovered only after the prize has been awarded, you will, upon request and upon notice, immediately return the same (or compensate for the same). provided) must be provided.

2.3Strict rules regarding the behavior of all participants will be enforced by our team during the Promotion.

We reserve the right to take any action we deem necessary against any participant found to be in violation of these rules.

Such actions may include, but are not limited to, removal from the promotion, suspension, disqualification, confiscation of prizes, or confiscation of prizes.

Rewards assigned to and/or normally awarded to that participant.

Any determination as to what activity or conduct constitutes a breach of these Rules or the Promotion, or what constitutes fraudulent or fraudulent activity, in connection with any conduct by any Participant while participating in the Promotion shall be It is solely at our sole discretion.

3. Freerolls/prizes/gifts/bonuses

3.1 The entry period and closing date for each freeroll or promotion, or the number of entries accepted before the promotion ends, is set forth on the Site.

This information is available with each prize (“Prize”) or reward (“Bonus”) offered (“Gift”) or freeroll tournament information, but is not available in these Rules.

3.2 For the avoidance of doubt, any prizes/bonuses or rewards offered and/or any other items that may be offered as part of a promotion are non-transferable and may not be assigned, assigned, transferred or sold. , or cannot be exchanged.

3.3 reserve the right to offer cash in lieu of prizes or gifts.

We have no right to demand payment in cash unless otherwise agreed.

3.4 Prize/Gift/Bonus winners will be notified by telephone, email or other means of communication within thirty (30) days of winning.

It is each Participant's responsibility to ensure that the contact details and email address contained in its Digital Gaming BV account are valid and correct.

Prizes/gifts/bonuses will not be shipped until prize notification.

Also, prizes/gifts/bonuses will only be credited to your Digital Gaming BV account to the address linked to your account.

3.5 Prizes/gifts/bonuses/must be claimed within 30 days of notification of winnings unless otherwise stated.

If the prize/gift/bonus is not claimed within this period, the prize/gift/bonus will be void.

Voided prizes may be redrawed and offered to another entrant or offered under another promotion.

3.6 Upon notification that you have won a prize/bonus or are eligible to receive a gift, the prize/gift/bonus will be sent or made available within 90 days after the end of the promotion.

Any prizes/gifts/bonuses received will be shipped within 60 days of the end of the promotion.

However, if any element of the prize/gift/bonus may relate to an event taking place at a future date, the prize/gift/bonus may not be used until such future date.

3.7 Freerolls/prizes/gifts/bonuses are subject to availability.

If not available, we reserve the right to offer a substitute prize or gift or bonus of comparable value and specification.

3.8 In order for you to claim and/or use certain prizes or gifts, there may be additional terms and conditions imposed by the provider of the prize or gift (“Third Party Rules”), which you agree to comply with. We are not responsible for non-compliance.

In addition, you may be required to enter into a separate binding agreement with us regarding the terms governing the award and/or use of any element of the Freeroll/Prize/Gift/Bonus.

Failure to comply with such conditions may result in the forfeiture of the freeroll/prize/gift/bonus.

3.9 Winner has no right or authority to commit to us any contract, cost or expense entered into or incurred without prior written consent.

3.10 To any participant who is not permitted by applicable law to receive and/or use freerolls/prize/gifts/bonuses for any reason, or who has a limited supply of freerolls/prize/gifts/bonuses; will not be awarded any prizes or gifts.

or opt-out or self-exclude from playing, participating in, or receiving communications regarding our products or services, or if the prize or gift in question can be won through the use of such products and services.

Any participant who receives a freeroll/prize/gift/bonus as part of a promotion shall be liable for any and all payments that may be made to the relevant authorities, whether or not applicable as tax withholding from payment of the freeroll/prize. are solely responsible for any customs duties, taxes, or charges.

/gifts/bonuses or as taxes on the receipt of freerolls/prizes/gifts/bonuses in accordance with applicable law.

If tax is required to be withheld from a freeroll/prize/gift/bonus, the amount you receive may be less than the advertised freeroll/prize/gift/bonus.

3.11 Withdrawal of Cash Bonuses All cash bonuses earned in Freerolls or provided with REDEEM codes or as sign-up bonuses are 1 or 1 from the moment the Freeroll winnings are received or the bonus is activated. Months cannot be withdrawn.

3.12 Digital Gaming BV reserves the right to refuse any kind of withdrawal requested by a player if the desired amount was given to the player by Digital Gaming BV (promotions, bonus codes, rakebacks).

3.13 Players who have not made a deposit and have won free cash by playing freerolls or have received any free rewards may not use that cash to play in the Casino.

(Casino winnings will be removed from your balance).

3.14 Players who have no deposits and have won free cash from freerolls, no deposit bonuses, or any free rewards will be required to rake 40% of their total free winnings in order to be able to withdraw. must be generated.

Once they deposit, all future winnings will be unconditionally withdrawable.

If a player wins $100 for free, they need to generate $40 in rake to withdraw cash.

4. Use of personal information

4.1 If you win a promotion on our site, you acknowledge and agree that we may use your personal information (name, username, country of origin, etc.) to identify you as a winner.

However, if you wish to participate in any advertising or marketing campaigns in connection with your participation in such promotions, we will ask for your prior written consent to such use.

4.2 If you wish to use your name, likeness, voice and image in marketing and promotional campaigns in connection with your participation in the Promotion, we will ask for your prior written consent.

4.3 These Rules represent the entire agreement between you and us with respect to each Promotion in which you participate and all prior representations, agreements, negotiations or understandings (whether oral or written) between us and you. take precedence over

Except as specifically stated herein, all conditions, warranties, representations and conditions (whether express or implied by law) are completely excluded.

The invalidity, illegality or unenforceability of these Rules, in whole or in part, shall not affect or impair the continued enforceability of the remaining Rules.

5. General

5.1 We reserve the right, in our sole discretion, to change these rules at any time, including by canceling, modifying or suspending the Promotion if we determine, in our sole discretion, that the Promotion cannot be performed as specified.

Changes to Promotions will be made on the Site and your continued participation in such Promotions will be deemed acceptance of the proposed changes, modifications or alterations.

5.2 These Rules and matters related thereto shall be governed by and construed in accordance with the CURACAO Laws.

You agree that the courts of CURACAO shall have exclusive jurisdiction over any claim, controversy or difference relating to this Promotion and any issues arising therefrom, subject to the terms set forth below, and you hereby waive your right to object. You irrevocably agree to the irrevocable waiver.

brought before those courts, or the action was brought in an inconvenient forum, or claim that those courts lack jurisdiction;

Nothing in this Section shall limit our right to bring an action against you in any other court of competent jurisdiction, nor shall an action in any one or more jurisdictions It does not preclude litigation in any other jurisdiction, whether or not.

To the extent permitted by the laws of such other jurisdictions.